Privacy Policy
Last updated 2 June 2026
LexLaw Pty Ltd ("LexLaw", "we", "us") respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
We collect the personal information you give us and information generated as you use LexLaw, including:
- Account details: your name, work email, firm or organisation, and role.
- Your content: the matters, documents, notes and queries you create or upload.
- Usage data: log data, device and browser information, and how you interact with features, used to operate and improve the service.
You do not have to give us all information, but some features may not work without it. Please do not upload personal information about others unless you are entitled to.
2. How we use your information
We use personal information to create and secure your account, provide and improve the service, respond to support requests, send service-related communications, and meet legal and regulatory obligations. We will only send marketing where you have a reasonable expectation or have opted in, and you can opt out at any time.
3. AI processing
LexLaw uses artificial intelligence to search sources and generate draft material. To do this, your queries and the relevant content may be processed by us and by trusted AI service providers acting on our instructions. We do not sell your personal information, and we do not use your content to train publicly available AI models.
4. When we disclose information
We share personal information only as needed to run LexLaw: with service providers who host and support the platform (for example, our cloud database and authentication provider, and AI processing providers) under confidentiality obligations; where you direct us to; or where required or authorised by law. We may also disclose information in connection with a business sale or restructure, subject to this policy.
5. Overseas recipients
Some of our service providers may store or process information outside Australia. Where this happens we take reasonable steps to ensure recipients handle your information consistently with the APPs. We can tell you the countries involved on request.
6. How we protect your information
We encrypt data in transit and at rest, isolate customer data using database row-level security, require authenticated access, and limit staff access on a need-to-know basis. No system is perfectly secure, but we work to protect your information and to respond promptly to any incident. See our Security overview for more.
7. How long we keep it
We keep personal information for as long as your account is active and as needed to provide the service, then for any period required to meet legal, accounting or dispute-resolution needs. When information is no longer required, we take reasonable steps to delete or de-identify it.
8. Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by emailing privacy@lex-law.com.au. We will respond within a reasonable time and may need to verify your identity first. If we decline a request, we will explain why.
9. Complaints
If you have a privacy concern, contact us at privacy@lex-law.com.au and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Cookies
LexLaw uses essential cookies and similar technologies to keep you signed in and to keep the service secure and working. You can control cookies through your browser, but disabling essential cookies may stop you from logging in.
11. Contact us
LexLaw Pty Ltd, Privacy Officer, privacy@lex-law.com.au. We may update this policy from time to time; the "last updated" date above shows when it last changed.